Return & Refund Policy

60-Day Return Window

We offer a 60-day return policy, giving you plenty of time to request a return after receiving your order.

To be eligible, items must be:

  • Unused and in the same condition as received

  • In the original packaging

  • With tags and proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at info@climafypro.uk.

If your return is approved, we’ll send you a return form along with instructions on where to send your item.

Please note: Return shipping costs are the customer’s responsibility.
Items returned without prior authorization will not be accepted.

For any questions, don’t hesitate to reach out to us at info@climafypro.uk.

Damaged or Incorrect Items

Please inspect your package upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., cosmetics, hygiene items)

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, please reach out to us before starting a return.

Note: Orders refused at delivery will not be refunded. We are also not responsible for orders lost due to incorrect shipping information.

Exchanges

Need a different item? The fastest way is to complete the return, and once it’s accepted, place a new order for the item you want.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Keep in mind: banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@climafypro.uk.